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Code of Claimants Rights

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This is the Code of Claimants Rights

Right 1 You have the right to be treated with dignity and respect.
 

(a) We will treat you with dignity and respect.

(b) We will treat you with honesty and courtesy.

(c) We will recognise that you may be under physical, emotional, social, or financial strain.

 

Right 2 You have the right to be treated fairly, and to have your views considered.
 

(a) We will treat you fairly.

(b) We will listen to you and consider your views.

(c) We will take into account, and be responsive to, any impairment you may have.

 

Right 3 You have the right to have your culture, values, and beliefs respected.
 

(a) We will be respectful of, and responsive to, the culture, values, and beliefs of Māori.

(b) We will be respectful of, and responsive to, all cultures, values, and beliefs.

 

Right 4 You have the right to a support person or persons.
 

(a) We will welcome you and your support person(s) provided that the safety of all involved can be assured.

 

Right 5 You have the right to effective communication.
 

(a) We will communicate with you openly, honestly, and effectively.

(b) We will respond to your questions and requests in a timely manner.

(c) We will provide you with an interpreter when necessary and reasonably practicable.

(d) We will provide information in a form which you can access, and in a timely manner.

 

Right 6 You have the right to be fully informed.
 

(a) We will provide information on how to make a claim for cover and entitlements.

(b) We will keep you fully informed.

(c) We will provide you with full and correct information about your claim, entitlements, obligations, and responsibilities.

(d) We will inform you if your entitlements change.

(e) We will give you information about how we provide services, and how to access them.

(f) We will discuss expected time frames with you.

(g) We will inform you of your review and appeal rights under the Act.

 

Right 7 You have the right to have your privacy respected.
 

(a) We will respect your privacy.

(b We will comply with all relevant legislation relating to privacy.

(c) We will give you access to your information, in accordance with legislation.

 

Right 8 You have the right to complain.
 

(a) We will work with you to address problems and concerns.

(b We will inform you about options available for resolving problems and concerns.

(c) We will inform you about the complaints process, and the normal time frames for dealing with complaints.

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Many have experienced the following

 

ACC will send you a letter a day before Christmas informing you that your injury claim is "Declined"!

 

ACC will send you a letter a week before Christmas informing you that your ERC is being Suspended as from the day before Christmas!

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OH YES RITE AFTA XMAS BUT I GOT EM BACK CAUSE I WON MY REVIEW ONLY TROUBLE IS I HAVE TO DO IT ALL OVER AGAIN WITH A INJURY THAT HAPPENED 

AT SAME TIME AS I DID MY HIP 

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Over the years there would be thousands of people who have had their claimants rights abused by the ACC.

 

If you complaint to "The Office of the Complaints Investigator" you then get more of the same from them as well!

 

Hopefully more people will speak up (here on the forum) about the way ACC have treated them then others in the future can be better prepared when confronted by ACC's money saving bullshit!

 

They have over $40 BILLION DOLLARS of our money in their bank account. Money that should be used to help those who are injured!

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